Zero after-sales assistance with defects/issues

I bought a Nissan Xtrail in June. Good pre-sale service (although they failed to provide their terms of sale despite 4 requests). When we collected the car, Car World undertook to find the retractable cargo cover (which had apparently not been returned by a previous customer). Their sales representative (Richard) undertook to send the cover to me in Durban. We also discovered that the front windscreen water bottle was broken and had to be replaced. I raised these issues with Car World within 3 days of purchase. I was told by 5 different people that they or someone from Car World would get back to me. 17 calls, emails and Whatsapps over the course of 2 months without the courtesy of a response or resolution. I eventually fixed both issues myself at the cost of about R6k.

In short - if you have any issues with your vehicle or the vehicle is defective, you are on your own. Don't trust any undertakings from Car World unless they are in writing and added to your sales contract otherwise they will not be fulfilled.