Worst after sales service - Car World Pretoria

My vehicle was delivered without a spare key and with dents and scratches, including a scratch on the leather of the back seat. The car had dog hair inside and the roof lining was very dirty. This whilst the delivery checklist indicated no scratches and dents amd good interior. When I enquired about the spare key, Monique informed me that the key was locked in the safe and the person who was in charge of the key was not at work. Later I was told the person was hospitalised. I had to constantly follow up woth phone calls, until Monique informed me that management had taken a decision to have a replacement key made and that they would meet to discuss how they would deal with the other issues I pointed out. I had to follow up again, because nothing was forthcoming from the dealership. Almost one month later and I still don't have a replacement key. Monique has now informed me that she has to pay the key from her own pocket for reasons unknown to me, and that she can only afford to pay R1500 for a normal key, not a remote key. Mariam, who gave me her personal cellphone number before the purchase was concluded and who told me that I could phone at any time, has not taken a single call from me since I signed the contract. She does not return my calls or responds to my whatsapp messages. I cannot believe that this is how they do business. How disappointing.