Worst aftersales service

After my first review, I was contacted by the after-sales manager, Johan van Rensburg, promising to sort out this issue asap. Another month has passed and still I have not been provided with a spare key for my vehicle. Johan no longer takes my calls and does not get back to me, and this after apologising for the same behaviour from staff. When I do manage to get hold of him when phoning from another number, he says that he ia still waiting for quotes or stock for a replacement key. They do not want to use Toyota for the replacement key, he wants a cheaper alternative. WORST SERVICE EVER. BEWARE!