CP
Cecilia P

1 reviews | Active since Jan 2019

31 Jul 2023, 10:00

Worst Service Ever

I would just like to start off by saying that this is the Cartime in Pinetown where i experienced such bad service. They serviced my car on the 26th of May 2023 yet the 1st week of July my service light came back on , on my car and then at the garage it said i was short of oil my wipers which were changed by them were rusting, my light on the one side of the car not functioning yet they were before and i did say my back light was off could they please check for me which i do not know if they did. I then had to take the car back at my own time, with my own gas and mind you i had to leave the car which means i used an uber to and from home at my own expense. Still i got no apology and was not compensated at all for my inconvenience caused yet i am a returning customer to Cartime as i have serviced before at the Hillcrest branch with out any issues. I let the manager know i shall never return with my car and he had no issue about it like he did not care.

0
Replies (3)
CARtime
CARtime's reply31 Jul 2023, 10:11
Official
 Good day Cecelia.

Thank you for bringing this to our attention. We will contact you shortly and institute an immediate investigation into the matter.

Kind regards
CARtime Head Office 
CP
Cecilia P's update01 Aug 2023, 06:36
Reviewer Update
I would like to start off by saying thank you for the quick response. I would also like to change my rating from a 1 star to a 5star as my car was seen to and all is sorted. Thank you to the regional manager AB for your time and patient's.
CARtime
CARtime's reply01 Aug 2023, 09:19
Official
Good morning Cecelia.

Thank you for the positive feedback. We are glad it was all sorted out for you. 
Please edit your initial review to reflect the change in star rating when you get the opportunity. 
Many thanks

CARtime Head Office