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Theresa P

1 reviews | Active since Aug 2026

19 Aug 2026, 18:44

Worst Experience from Cartime Secunda

Cartime Secunda. This company have no respect for customers. They will lie to you in your face, about the status of your car, or when and where they obtain their parts they order for your car. We took our car to the Secunda branch on the 6 July 2026, it is today the 19 Aug 2026. And the car is still not fix. In all this time that the car is at their workshop, they tried to fool us by calling us and saying that the car is fixed. When I get there, and we start the car, the car is making an awful noise. The more I tell them the car never made a noise like this, the more the mechanics will tell me the car is fix I must take my car. I had my car 1 day, and then the car broke down and I was stranded next to the road. It was a mission and a half to get Cartime Secunda to come and collect the car, the lies from the mechanics, the Secunda Branch Manager and the receptionist, you won't believe me. Now the car is back at the workshop, weeks go by, they are still struggling to get parts and ect. Last week Wednesday they phone me and ask me to please bring our spare fan belt (that we bought out of our own pockets) to them so that they can fix the car. Please keep in mind we already paid the invoice off over R16 000 weeks ago, imagine, a company asking you to bring your own parts, and you already paid them for the part weeks ago. Nevertheless, on Thursday recrivd a call, come and get your car. Same thing start the car, the car makes a horrible noise, the noise is worse than the first time. I am upset, ingots the employees at Cartime Secjnds I am not happy, and I cannot take the car like this. These employees laughs at me, and tell me I don't know what I am talking about, the car I'd fine. Is it because I sm s woman, and they think I am dumb? The workers of Cartime from Manager to Mechanic at Cartime Secunda, have no loyalty or pride or integrity in their work. Well, I took the car on Thursday, but on Mondag morning Cartime Secunda came and collect it again, it is today Wednesdag the car is still there. Please do not support this business. You will have trouble, getting honest feedback it will just bring great frustration for you. Please think twice before using them. Cartime Secunda don't even deserve 1 star

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Replies (1)
CARtime
CARtime's reply20 Aug 2026, 07:58
Official
Dear Mrs Pieters,

We sincerely apologise for the delay and frustration caused. We have spoken with you and the branch several times while trying to assist.

The V-belt supp**** by the branch failed, and the belt provided by you also failed. The branch has ordered a replacement and is working to resolve the issue as quickly as possible. It was on back order and we will follow up with the store again this morning to get the status of the repair.

We will continue following up until the vehicle is repaired and properly checked.

Kind regards
CARtime Head Office