JS
Jacques S

1 reviews | Active since Jan 2025

30 Sept 2026, 08:26

WARNING: Completely unacceptable service and property damage.

WARNING: This workshop has zero respect for client property. I booked my vehicle in for an engine repair and received it back with extensive damage completely unrelated to the mechanical work. The vehicle was returned dirty after being left outside in the rain with the windows wide open. The shocking list of damages includes: • Interior damage: Heavy oil marks all over the seats and my car carpets are completely missing. • Exterior damage: Broken and loose light clips, and my bumper was crudely *****ed back into place. When confronted, management was defensive, full of excuses, and completely unhelpful. I have full photographic and documentary evidence backing up everything stated above. This matter has officially been reported to the Retail Motor Industry Organisation (RMI). Avoid this business at all costs.

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Replies (3)
CARtime
CARtime's reply30 Sept 2026, 09:07
Official

Dear Jacques,

Thank you for bringing this matter to our attention.

As CARtime Head Office we take all complaints extremely seriously and would like the opportunity to investigate this matter further.

Unfortunately, we are unable to determine from your review which CARtime branch you visited. Please could you provide us with the name of the branch concerned so that we can follow up with the relevant team and look into what happened.

We appreciate you bringing this to our attention and look forward to assisting you further.

Kind regards
CARtime Head Office

JS
Jacques S's update10 Oct 2026, 18:25
Reviewer Update
It's CarTime Secunda. I can't wait to hear what they will come up with and the excuses for everything. They are dishonest!
CARtime
CARtime's reply12 Oct 2026, 07:11
Official

Dear Jacques.,

Thank you for providing us with the branch name.

We appreciate your assistance and will now investigate the matter further with the relevant branch. Our Head Office team will review the details of your complaint and provide you with feedback once the investigation has been completed.

Thank you for your patience and understanding.

Kind regards,
CARtime Head Office