1 reviews | Active since Jan 2016
Terrible service at Cartime Mokopane
Terrible service experienced on two occasions in a space of about 4 months. I took my car for service end of June 2025 and they diagnosed a leaking engine turbo charger. The repairs took two weeks longer than promised. On 23/[/2025, I booked in the car for diagnostic and possible repairs on the from noisy front suspension. I paid the required cost for the spares on 24/9/2025. Shocking to me the quotation included a cabin filter and coolant they replaced about 3 months ago. I queried and complaint about this daylight rip-off, promised investigation and to date no feedback. I eventually received the car on 21/10/2025. On test driving, I noticed some noise in the front suspension when steering the car. I left tge car for investigation as I had just paid R27k. The next day, I was given another quote for circa R9k. I refused to pay and took the car to another local service provider specializing with suspensions. Guess what, I only paid R2,5k and half of the spares. In summary, I will not take any of cars there for service or repairs. They don't update the client on progress. The client has to keep on following up. The workshop is neat and clean, but the customer service is not on par unfortunately.
Thank you for bringing this to our attention. We have sent information to the branch and awaiting feedback on the investigation.
Kind regards
CARtime Head Office
Thank you for bringing this to our attention. We have sent information to the branch and awaiting feedback on the investigation.
Kind regards
CARtime Head Office
Thank you for getting in touch with CARtime Head Office.
We glad to have helped and that the issue has been resolved.
Kind Regards
CARtime Head Office
Thank you for getting in touch with CARtime Head Office.
We glad to have helped and that the issue has been resolved.
Kind Regards
CARtime Head Office
