IN
Isak N

1 reviews | Active since Apr 2023

26 Apr 2023, 10:24

Public

Cartime blackheath I took my car in for a oil leak and the thermostat, the car was running perfect till they started opening the motor and messsed up the holebcar up. I waited for over a month for my cat wen I got it it was ****ed. I had to take it back twice and stil the car is leaking oil. Most of the power is gone. Sam & Tj that works there promised me that they wil fix it, TJ ook my car for a weekend to kosmos. Without my knowledge.

I'am so disappointed with their service after paying R15 000 and my car is still not fixed after more or less 2 months

0
Replies (3)
CARtime
CARtime's reply26 Apr 2023, 10:32
Official
Good morning Izak

 Thank you for bringing this to our attention. We will contact you shortly and institute an immediate investigation into the matter.

Kind regards
CARtime Head Office
 
CARtime
CARtime's reply26 Apr 2023, 11:31
Official
Good morning Izak. 

We have tried calling you with no success. I have also emailed you requesting a convenient time for us to call you and look forward to discussing the matter.

Kind Regards
CARtime Head Office
CARtime
CARtime's reply04 May 2023, 12:28
Official
Good afternoon sir.

Thank you for allowing the branch to inspect the oil leak for you .
They have found 2 seals which have failed and are attending to the matter at no costs to yourself,  as it is under our 10 000km / 6 month warranty  warranty.

I trust it will be a successful outcome and we thank you for your support and feedback.

Many thanks

Kind Regards
CARtime Head Office