Extremely Disappointing Service Experience at CARtime Kempton Park

<div>Here’s a strong HelloPeter review draft for CARtime Kempton that captures the incompetence of the technicians and the dismissive behavior of *****: --- HelloPeter Review – CARtime Kempton If I could give zero stars, I would. My car was booked for a major service, yet the technicians fitted incorrect spark plugs. These cracked and left my car performing poorly — a fundamental error that no professional workshop should ever make. To add insult to injury, the car wasn’t even washed after the service. When I returned to complain, I spoke to *****, who at least showed professionalism and reassured me that the issue would be fixed on Monday. But when I brought my car back, Thinus was not there. The lady at reception was polite and apologetic, but then I encountered ***** — the worst example of customer service I have ever seen. While I patiently waited, ***** told me he “knows I’m an impatient guy” and that I would have to wait for spark plugs that had “just been ordered,” with no idea when they would arrive. When I reminded him that my car was scheduled for that day, he arrogantly asked, “Did you make that arrangement with me?” As if the company’s commitments depend solely on his personal convenience. I just ended up asking him to at least wash my car while waiting, amd he simply walked away. The receptionist later apologized for what just happened, but the damage was done. CARtime Kempton has proven itself to be ***********, arrogant, and completely lacking in accountability. Between the careless technicians and ***** dismissive attitude, this business has no respect for its customers. I left frustrated, insulted, and with a car in poor condition than before. Avoid CARtime Kempton at all costs!</div>