Complaint Regarding Poor Service at CarTime Brits

I recently had my vehicle serviced at CarTime Brits and was extremely disappointed with the service I received.

Firstly, I was informed during the service that my car requires platinum spark plugs and that you couldn’t replace them. However, if the initial service charge included the cost of standard plugs, why was I still required to pay the full amount despite them not being replaced? Additionally, my invoice and service report do not reflect any mention of the spark plugs, yet I was charged for the full service.

Secondly, at no point during the service did I receive any communication regarding faults found on my car or whether I would like them addressed. I was only informed of these issues when I arrived to collect the vehicle, which is highly unprofessional. Furthermore, despite my own prior identification of an oil leak, your team failed to detect or address it during the service.

When I raised my concerns, the manager offered no resolution or explanation, which added to my frustration. This experience was deeply disappointing, and I regret choosing CarTime Brits for my vehicle service.