CARTIME wrote off my van I sent in for servicing and will not replace it...

I do not even want to give them the 1 star, they deserve a ZERO rating!!! We are a business and dependent on our ONLY vehicle to run our business - our van is our bread and butter of the company. We had planned major deliveries for Friday 10Sept2021 to PMB and Port Shepstone, so we arranged for our van to go in for a servicing Thursday at 10am, by 12pm Justin Wade from CarTime Morningside telephoned to say that our van was involved in a terrible accident while they were test driving it. So terrible that both airbags were released. Since it is not a van for leisure but imperative for us to run our business we requested a courtesy vehicle. On Thursday Justin said we can have a R400 a day allowance for car hire - even though R400 a day would never be able to get us a VAN hire which we need, it was something. However by Saturday 2 days later Justin stated he never offered the R400 a day allowance for car hire, AND neither will there be a courtesy vehicle provided to run our business. Now we've had to hire a truck to deliver our orders, which is costing us enormous costs, not to mention loss of business, penalties each day for the late deliveries, drivers salary, stress - there has been no feedback from Cartime Justin OR his insurance brokers Orchid Risk regarding our van. I am scared to think of how long this matter is going to take and all the costs I have to incur. I do not blame Cartime for the accident, it is an ACCIDENT - but our company van was in their possession and their responsibility - where is the professionalism, or customer care and customer service?? Justin Wade is unprofessional. Looking at the number of bad reviews here, this company should not be allowed to continue business!!!!