Utter disappointment
<p>I dropped my car, grey jetta 5 ,of at the branch in Durban cbd..</p> <p>My car had only a rough idle and consumed a lot of fuel...no engine light...so do the diagnostic then let's take it from there...</p> <p> </p> <p>Diagnostic came back after 4hours...sensor fault..okay cool </p> <p> </p> <p>I asked for a quotation... I received it after 36hours...stating they have to replace spark plugs and a water pipe.. And the sensor...</p> <p> </p> <p>When I enquire ....and ask when did the leak start ..because when I brought it there was no leak.. They said I must speak to the mechanic</p> <p> </p> <p>And when I enquired about the spark plugs(which they did the service 5month ago) they could answer me</p> <p> </p> <p>So I told them assemble my car and give it back...</p> <p>Now I have a water leak on my radiator and a constant engine light ....I could only drive my car 5km before I damage it more..</p> <p>I'm really disappointed in how they dealing with the matter..especially that I have to pay 2400for a leak that wasnt there and 1200for spark plugs that's In the 6months or 10000kms service warrantee...</p> <p>Plus they tried to hide the leak with ****ty workmanship...which they had no authorization for</p> <p>I'm to scared to take it back what if they break more stuff... Next time stuff that I won't be able to notice easily</p> <p> </p> <p>It was poor customer service... Poor workmanship....and not willing to take responsibility for my vehicle whilst supposedly fixing or should I say breaking it!</p>