Unsatisfactory Workmanship

To whom it may concern,

My vehicle has been in for repairs twice now for the same issue at the horizon view branch after being in for an extensive service prior in the year. Earlier in 2018 my vehicle was taken in for a service and other minor repairs which cost a pretty penny as it was fairly extensive in what was done. The car had only been back with us a short while when suddenly for no reason when it has never done this before the car is suddenly overheating, so we take it back to the Horison branch and they inspect the vehicle and repair one or other part, stating that this is the issue and the vehicle is repaired (again having to pay a pretty penny for the part and labour), please note that now I am unhappy but happy that the vehicle has been “repaired”. Again we have the vehicle back for a short period of time and the same issue occurs, once again I am told that one or other part needs to be replaced and I will have to pay for this (NOT HAPPY), we get the vehicle back having spent funds that I feel should not have been billed for as this was a repeat of a problem the mechanics should have repaired on the first time. We have not had the vehicle back for long again and guess what on a dark night driving home late from a friend I am stuck because the vehicle does exactly the thing which should have been fixed, so again we have to take it back to your Horison Branch to have the issue seen to but I am now no longer an unhappy customer I am now SERVERLY UNSATISFIED and I feel that this is unsatisfactory service and workmanship on your behalf I refuse to be billed again for something that was supposedly repaired under the warranty of Car Service City!

Should this have been repaired properly the first time there would have been minimal damage but as your workmen have not diagnosed and repaired this properly my vehicle has been exposed to repeated cases of overheating and this is going to cause further issues for which I feel you need to start taking ownership of. I would like to know what you will be doing should any of my other engine parts have been damaged due to your inability to perform your jobs properly. You have cost me time from my job as I am unable to get there when I keep having to bring my vehicle in without pre-planning, I have had to already make additional payments for parts and labour which have not been necessary as the issue has not been repaired. And after this last event you have placed my family in danger as we were left in a compromised position trying to get home late at night with an unreliable vehicle.

Your prompt response in this matter will be appreciated.

Regards,

Linda Koekemoer