Unreliable and unprofessional service and lot of money spend on a vehicle that gave more problems after major service

<p>I'll see what plan can I do before that 8 days, but to be deeply honest, it seems your company (especially Rivonia branch) is *********** its clients by providing unprofessional and service that is not up to standard and they don't explain in detail. It's like they just become satisfied when the client pays, not taking into consideration that the client is satisfied or understands what their service entailed.The first invoice when I went to inquire they told me that the price for major service was R 1 695.00 but when I went to fetch it I was told that the price I should pay was R 1 932.00 they only told me when I should pay that the charge they told me at first did not include VAT, why did they not tell me the exact price from the start. My other worry is that they told me that they are going to do 62 point health check on the vehicle, of which I thought might include diagnostic test which might have pin-pointed the defected gasket is about to die. it should have been better if they explained in detail. What irritates me the most is the so called manager that was handling my request, I specifically emphasized with her that I cannot understand the language that she was communicating with me maybe that's were the miscommunication occurred and also the signing of the document, they just told me sign here, initialize here, without highlighting the fact that I should clearly read and understand the terms and conditions because they just told me the terms by mouth, with the language that I do not clearly understand. I am not surprised though because after experiencing that poor service, I went online (www.hellopeter.com) and found a lot if not all comments were complains for the poor service that you render. Its like you only care about the money but provide very very poor service. I have even send a complaint to MIO (Motor Industry Ombudsman) and will definitely leave my comment on the above website to warn unsuspecting clients of your poor unprofessional, unreliable, uninformative, bad service. Now I have to get in debt trying to get the R 2 250 and also towing fees to get the car to were I stay. After telling them of my problem on the 28/06/2016 telephonically, they told me that I should bring the vehicle back but without telling me there will be a charge of R 2 250, just imagine getting the tow truck to tow the vehicle (with charges of course) and have to find out there that a fee of R 2 250 that I should pay them for striping whilst there at their workshop. That is just not fair trade practice. I am deeply unsatisfied and after fetching my car from your ******, I don't think I will set foot at your premises ever again.</p>