Unprofessional bad service and feeling unwelcomed

<p> Good Day</p> <p>I have been servicing my car at Car Service City (MENLYN) for 3 years and on the 19th of December 2016 I went there for the fourth time. I was happy for all these 3 years until this year on Monday the 19th where I received a horrible unprofessional treatment. I was there at 7:00AM to drop my car. It was two of us on the queue waiting for the reception lady to attend us as she was on the phone. I was the first one and the second guy on my back.</p> <p>One of the employees for Car Service City (white guy) came in and greets the white guy on my back in Afrikaans and told him the reception lady will help you now. He made him feel comfortable and welcome yet I was there and treated as if I was not visible. I may not speak Afrikaans but I understand it. That behaviour made me feel unwelcomed and show that the white guy is more important customer.</p> <p>It did not end there. When I came to collect the car usually the manager or anyone will come with a sheet of the things that they have done or fix in your car and explain what they have done or change. The same guy that was on my back in the morning came to collect his car and the manager or whoever that was, took the sheet and went to the car with the white guy and show him the list of things that they have change on his car. My turn came, they just gave me the key. The manager did not attend to me at all to show me the list of the things they have done in my car. When I got into the car, the logbook was not signed and stamped. It shows that they care less about me and my car. I had to go back and I asked them to sign and stamp. I also felt that I was being over charged as they didn’t even show me the sheet of the things they did. Your treatment was horrible it’s painful that my money was worthy but you gave me that horrible treatment as if you doing me a favour. I pay for good service not that unprofessional and undermining behaviour that you show to me. Next year I’ll find another dealer that will make me feel welcomed and professional. Your service was dismally poor and more of ****** and unprofessional. I’ll never set my foot there.</p> <p>The reception lady mention that they only have one mechanic, other guys were on leave which made me feel puzzled how is this mechanic going to work alone on more than five cars in a day. I thank you. You can keep your service for your special customers.</p>