They failed to fix a mere hooter multiple times

I am extremely frustrated and angry with the service I received from Car Service City Eloff street Johannesburg

I took my car in as usual to have a few things fixed, and my hooter was working perfectly before I brought it in. After collecting my car, I discovered that the hooter was no longer working. When I returned to report this, I was told I would need to pay extra to have it fixed, for something that was clearly damaged while the car was in their care. The car is not even due for service yet since they changed the hooter parts.

What makes this worse is that I have now been back more than three times. Each time, they “fix” the hooter, but it stops working again within a few hours. This shows a clear lack of proper workmanship and accountability. Their technicians do not know what they are doing

I am self-employed and rely on my car for my delivery business. Every time I have to take my car back, I lose money. At one point, my car was kept there for two days, which directly affected my income, now I’m expected to take the car back for the forth time ! For just just a hooter? I don’t even trust them with my car anymore they might cause more damage or switch more parts. Not having a working hooter also affects my safety on the road, which is completely unacceptable.

A few years ago, I made the decision to stop servicing my car at Toyota because I stay close to Car Service City and believed I could trust them with my vehicle. That trust has now been completely broken.

At this point, I no longer trust them. After failing to fix the same issue multiple times , an issue they caused.

To make matters worse, when I asked for the contact details of someone in charge, I was completely ignored. This level of customer service is unacceptable, I don’t know how I will get this resolved without having to go there again coz they always strip my car off and still not fix the issue

I am demanding that that my hooter be fixed and I cannot afford to lose more income because of this To everyone that was thinking of using Car service City, DO NOT!!!!