The service nightmare

*JUST BECAUSE THERE ARE NO NEGATIVE VALUES

I came in with my car overheating and when I came back to get it, it no longer changes gears now and drives only in sport. When I point this out they say I brought it in as is, but they even test drove the car after the alleged repairs they said it was just changing gears slowly, not stuck. When I came to get it I got stuck down the road as it was stuck on gear 1, and I definitely drove all the way there when I brought it in with zero gear selection issues

Asked them for a car inspection beforehand to check what was wrong with the car overall then I can check the quote and approve what I can fix...and to check why the fan was rattling when I accelerate. The rattling sound is very much still there if not worse now. When I complained they keep saying is the car overheating?, which to me sounds like a slap in the face cause how am I supposed to test it if I can only move on gear 1 and not even go 30km/h???

I asked for the complaints desk and I was told there is nothing to complain about, and furthermore I am not allowed access to the recorded phone calls. The lady ended up reluctantly giving me this number *** which is not working) but refused to tell me of the proper channels to lay a complaint...Is POPIA nor the right to information not applicable to your company?

I am honestly disappointed and unhappy, I have been constantly getting my car serviced with you for the past 3 years but this was the last time. I regret bringing my car cause it feels like I just went for a very expensive cosmetic lift for irrelevant parts of the engine, and as a bonus, now the gears don't work anymore.

Personally I wouldn't make the mistake of recommending you to my worst enemies