The Car Service City has a poor customer service

I am extremely disappointed with the Car Service City, Polokwane branch.

I booked my car for service on 7 December 2024 for Friday, 13 December 2024. When I arrived at the branch on 13 December 2024 at about 7:10am, the receptionist told me to make another booking because my online booking is not considered.

The receptionist told me that she does not recognise my online booking whereas the Car Service City's website makes a provision for the online car service bookings.

Immediately when I realised that the receptionist would not assist me, I then contacted the Car Service City's Head Office hoping to be assisted. Surprisingly the Head Office did not assist.

I telephonically asked the gentleman at Head Office to verify my online booking and he did confirm that my online booking does exist.

He also encouraged me to speak to the Polokwane branch again. I then indicated to him that the branch does not recognise my booking, hence I decided to contact the Head Office for intervention.

Furthermore, the gentleman at the Head Office eventually contacted the branch on my behalf, and he was told by the branch that it is fully booked and that my online booking is not recognised at the branch. The gentleman then reverted back and told me that there is nothing he can do so I must make another booking as the branch so indicated.

It has to be born in mind that I drove 200km to the Polokwane branch only to be told that I can't be assisted and that I must make a proper booking, because the Polokwane branch does not consider online bookings especially in December.

I asked the Polokwane branch to show me where on the website it is indicated that online bookings are not considered, but I received no proper answer. The only answer I received was that my car would not be serviced today the 13th of September 2024, whether I like it or not.

The receptionist also told me directly that I am to blame for booking the car online and for driving 200km to the branch without telephonically confirming the booking. The problem with her statement is that there is nowhere on the website where it is indicated that the Car Service City clients must confirm their online bookings telephonically.

This is not the first time I am treated unfairly by Car Service City. Last year, the Car Service City in Witbank installed brake pads on top of damaged discs.

The Car Service City Witbank also made my car to lose memory, thereby prompting my car monitor to require a password.

The Witbank branch also forgot to put coolant in my car, causing it to overheat. I had to return the car back to the branch again. What is even worse is that the Car Service City Witbank does not even have cameras, hence I found the gentleman, who was servicing my car asleep.

Again I reported the Witbank branch to the Head Office but as usual the Head Office did not even intervene.

The Car Service City has absolutely no respect for its clients or for certain categories of its clients.