Take some responsibility

CAR SERVICE CITY I hate doing this, but this is a situation of last resorts.

I took my car in last year to your service centre in Founders View Modderfontein to get my brake pads change. It turned out to be quite a hassle, basically every excuse under the sun as to why it took a week to get this done.

I thought it would be the end of the story once I got my car back. Sadly not the case. I had to take it back 2 or 3 more times because I kept getting a whining noise from the brakes whilst I was driving, every time getting told that it was just dirt in between the pads. So I let it be.

2 weeks ago I get the distinctive noise of metal on metal coming from my back breaks. My car has sensors for the brake pads so it surely couldn't be that. However it was. The sensors never activated and my rear discs were ruined.

I took my car straight to a separate car service franchise to check it out. Only to find out that the sensors had been tampered with and installed incorrectly so that they wouldn't activate. I had no choice but to pay for new pads and brake discs. I asked the center to put together a report on what they had found so I could take to Car Service City on the Monday to rectify what had been done.

I arrived first thing Monday morning and explained the whole situation to the manager there. He said he understood my grievances but he had to take it up with the owner and he'd get the owner to call me later that day.

After no response the entire day I went back in the afternoon to find out what was going to be done. After a bunch of apologies from the manager he tells me that he did speak to the owner and unfortunately there is nothing they can do except maybe do my front brakes at cost. He'll send me a quote.

It's a week and a half later and I've still had no response or further feedback.

I'm at the end of my fuse with this and I will be finding a way to take this matter further. I've given Car Service City ample opportunities to rectify this appalling handy work with no success.

So I'm putting this out to social media for all to see and will be reporting this to all certifying agencies they are registered with and if need be the ombudsman will be hearing from me as well.