Service and a heart attack

I recently booked my full service history vehicle in for a service at the Carnival City Branch.

Interaction went very well with Juliet being incredibly efficient and informative.

After collecting my vehicle and arriving home, when inspecting the work, water reservoir return pipe connector was held down with a cable tie and my whole driveway was full of water. This pipe was located right next to the oil filter which was changed by car service city.

I know this pipe was in perfect condition , it broke in August and I had to replace it. I presented them with the invoices as proof.

I then returned to the workshop and the tech told me that he noticed it was leaking after he serviced the vehicle so he just put a cable tie on it. He told me this infront of his manager. I have names, Invoices and photos (car service city representative)

Whether he reported it to the manager or not is a mystery, they all seemed to know it was their mistake but no one would acknowledge it was a major issue.

I then left the car there once again and received feedback 2 hours later tjay it was no longer leaking and my vehicle was ready to collect.

I’m not sure if they replaced the pipe or fixed their mistake but it seemed like it was not leaking anymore.

Their manager then apologised and acknowledged that the tech should have informed him.

I really doubt their workmanship now and i don’t trust my full service history vehicle.

They released my car knowing it was leaking a lot of water and if I had not checked it would have blown a head gasket.

I have reported this to Car Service city via their website. Honestly I’ve never been as disgusted with service ever. I created this account especially for you guys, Car Servicr City.