Serious Lack of Responsibility and Professionalism from Car Service City Constantia Kloof

Serious Lack of Responsibility and Professionalism from Car Service City Constantia Kloof

I am extremely disappointed with the service and treatment I received from Car Service City. I trusted them with my vehicle, but the experience has resulted in major inconvenience, repeated breakdowns and serious financial damage.

Before my vehicle went into their workshop, it did not have the serious noise that developed afterwards. Shortly after they worked on the vehicle, it started smoking and making a very concerning noise. Because I was worried about the condition of the car, I returned it to the workshop and clearly explained the problem to them. I gave them enough time to carry out a proper inspection and identify the cause of the noise.

After keeping the vehicle for several days, they informed me that everything had been checked and that nothing was wrong. I trusted their professional assessment and continued using the vehicle. Unfortunately, shortly afterwards, the car broke down on the road and had to be towed. This was not the end of the problem, as the vehicle later required towing for a second time.

My biggest concern is not only the mechanical failure but also the way Car Service City handled the situation. When a customer returns a vehicle and specifically reports a new and serious noise, the workshop should investigate it properly and provide a clear technical explanation. Simply saying that everything is fine, followed by the vehicle breaking down shortly afterwards, raises serious concerns about the quality of the inspection and the level of care given to my vehicle.

Their response after the breakdown has also shown a complete lack of responsibility and professionalism. Instead of properly investigating the full history of the vehicle, reviewing the work carried out and considering the fact that the problems started shortly after their service, they simply denied responsibility. They also focused on saying that they did not work on the gearbox, but that does not address my main concern. My vehicle did not have this serious noise before going into their workshop, and they failed to identify the problem when I specifically returned the car and gave them the opportunity to inspect it.

I am not asking anyone to accept responsibility without a proper investigation. However, I do expect a professional company to take a serious complaint seriously, review the work performed by its technicians and provide a proper technical response. Unfortunately, I have not received that level of service or accountability.

This vehicle is important for my work and travelling, and being left stranded on the road twice has caused major disruption and stress. I have now completely lost confidence in this workshop and would not trust them with my vehicle again.

The situation has left me facing repair costs of more than R100,000. I am requesting that Car Service City’s head office investigate this matter properly, review all the work and inspections carried out on my vehicle, and provide me with a formal response and a fair solution.