Rude and poor service of car service city personels at the head office (Lerato and Lucy)

Hello my name is Humbulani Masupa Aluminiums *** from Tembisa. In the beginning of January 2026 I took my White Range Rover Sport reg no:CX06FBGP to car service city next to tiger brands in Midrand for an engine overhaul. They said beggining of Feb I will get my car and it never happened. End of February they said it will be ready still nothing. Now we are approaching end of March still stories and empty promises. I phoned Car Service City head office on *** during Feb to complain and was told the car will be ready last Friday 20 march and the branch asked for extension till last Monday 23 February 2026. I then phoned the head office again today 25 March 2026 and spoke to Lerato Maake(black) who was very rude and didn't want to give me her names then Lucy(coloured) again took my call on follow up and she became rude and also refused to give the adress of where the head office is situated so that I can go there in person. I have incurred close to an amount of 37k loss while that car is in their possession. I was initially charged 39k before they open the engine then skyrocketed to 96k of which they required a deposit of 65k of which I paid and they wanted 18k on top of which I refused but they leave my car and be busy with other cars that are coming everyday. I'm not happy with the Midrand branch service as well the car service city head office's rude personel Lerato Maake and Lucy and I need a very urgent solution to my Range Rover as I feel like the branch in Midrand is not working on my car speedily like they are doing with other cars.