Poor service from car service city bloemfontein

Good day I took my car for servicing at CSC bloemfontein on 19 th December ‪19 2022‬ for routine servicing. I did not have any issues with my car.

After servicing i experienced problems with starting the car. I took it back on 6 January. Csc bloemfontein claimed i used the wrong fuel and my fuel system is contaminated. They did not give me a print out of the work carried out.

My car eventually failed to start on 26 January 2023 . I was stranded. What if this happened at night or in the middle of nowhere, i would be stranded and ******. I take this very seriously because i am a lady.

I went and looked for money to take my car elsewhere since the manager could not assist me further. He even said i should go elsewhere.

I took it to motus bloemfontein who diagnosed the problem within 10mins. They saw my diesel filter needed replacement and my sensor has been damaged. Please find diagnostic report attached. These are the reasons for the problem of the starting of the car.

Take note:

1) they do not mention "contaminated fuel" as a reason for the issue of the car struggling to start!!!

2) they mention that my sensor was damaged.

3) i could not claim this from my warranty because they said those items are servicable items. They shouldve been replaced at service.

Why didnt CSC bloem inform me that these parts must be replaced??? Did they even bother to check when i paid R4000 for servicing in December? There is no evidence that they checked!!

Had i known, i wouldve told them to replace them and i wouldve paid for it!

The CSC bloemfontein are ill equipped and have poor workmanship.

1) they dont know how to properly diagnose.

2) they quickly put the blame on the customer

3) why couldnt they call another centre for advise instead of coming to the wrong conclusion 3 times?!

I am very dissatisfied and will never return to them. And i will use everything to my disposal to make sure this matter is corrected and justice is done to me.