Poor customer service

I had a poor customer service from the branch and no response of the complaint lodged with the Head Office.<br> I made a booking for a repair, the vehicle was not attended to on the booked date but only the next day. I was first given a wrong report on the repair that is needed then, was told on the second day that maybe a part from the s**** yard would be ordered, when I paid for the service and asked for a ceceipt of the part ( to confirm if it was a used part or new) I was told to contact the Head Office. I did and emailed Natasha Botha and got no reply to all the emails I sent her.