poor communication and bad service

<p>Car was towed in August 5th. I have been doing the calling. At some stage they didn't have tools to open the engine. I had to call the internal customer complaint line to get it fast tracked. I feel like I am not valued as a customer and I am not taken seriously. </p> <p> </p> <p>Given them a last chance. If the car is not ready by tuesday next week, towing it out of that place.</p>