Pathetic customer service by Car Service City Carnival with Damien(manager)

So, I took my car to Car Service City Carnival in March 2024 for a service, and they obviously inspected the car for other defects - They traced a water leak and some other few defects so, I asked them to sort out the water leak at the time as I could not afford to pay for everything, I checked with Damien(manager), he gave me a six months warranty on the job

So, about a month later I noticed that leak is still there as the car was displaying the coolant warning. I called them to advise them, but I said I will monitor it and will let them know and return the car if the issue persists The issue persisted and got worse up until I gave them a call yesterday and asked Damien if I could bring the car and he agreed. I told him I will a lift back home after dropping off the car and he said I must not worry, he will make a plan, and I must just bring the car this morning.

And so, I went there this morning - The lady at reception assisted me without any issues, however she told me that they will not be able to assist me with a lift back home as the car was just there for inspection. I explained to her that I spoke to Damien on the phone before bringing the car in and he said he will make a plan to get me back home.

Out of nowhere, Damien shows up and says he cannot arrange a lift for me to get home because Boksburg(where I stay) is too far and I am now confused cause I spoke to this person on the phone and he promised that he will arrange a lift for me. He said to me we can use my car to take me home and then go back to the branch and I told him that is impossible as my car has a major water leak, and it is overheating. He then said I must see myself out Subsequent to that he said they are not going to touch my car(with an attitude) after looking at the job card, unless I pay an inspection fee(which was never part of the agreement). As it was a return job within the warranty period He also said the car was leaking because of the components that were not previously replaced, without even making an effort to check the car so, he just wanted to dismiss me as quick as he could.

Damien did not show any signs of respect towards me and was talking to me like ****, as much as I am paying client.

This is not the first experiencing such pathetic service from Car Service City - A year ago it was with the Boksburg branch. I logged a complaint with Car Service City Customer Service and no action was taken and here I am in the same yet again.

I thought it was a Boksburg branch incompetency, but clearly it is a Car Service City incompetency.

I would strongly recommend/advise all car owners to stay away from Car Service City and not take their cars if they know what is good for them.