Not so cheap and not competent

We are very unhappy about the service we have received from the Bloemfontein branch. The staff that do the admin are very friendly and accommodating, but the mechanics and technical staff aren’t as competent.

About 2 years ago we took our Toyota Corolla for a service, the starter was found faulty and was replaced. When we got the car back, the starter didn’t work the next day! We accepted this with all the inconveniences that came with it and decided we will never use your service again.

This year we decided to give you another try and phoned beforehand to find out if you service Jeeps, you confidently reassured me that you do. We booked a service with you. Nothing was wrong with the car, it just needed a service. By the way, you almost cost the same as Jeep itself for a service so it wasn’t really a financial advantage, Jeep was just fully booked and you were available the next day. You detected that the brakes should be changed so we let you change the breaks. When we got the car back it was idling very loudly and the exhaust was smelly. This wasn’t the case before we booked the car. We complained about this, they told us to bring it back so they can check it again. The next day the engine light came on. It has never been on before! We took it straight to them, we were actually on our way to another town 100km away. They reset the light and said their is something wrong with the brake sensors because of the brake replacement. They reassured us that it is completely safe to travel with the car and that they will help us if anything happens. Even if the engine light comes back on, they said, we will be fine. On our way out of town the engine light came back on. The next day we were back again. They reset the light again. We were not happy as the car was in a worse condition as when it went in so we decided to go to Jeep to diagnose the car.

The gasket was blown and the o2 sensor was broken. Why was this not picked up by you? Why was there no signs of a blown gasket or damaged o2 sensor until after we got our car back from you. To travel with a blown gasket can mess up the whole engine! But we were reassured we can use the car with no worries as you didn’t find any faults.

We are R50000 out of pocket because of you and your staffs incompetency. The oil has to be changed again anyway and we have to pay other people to fix your mistakes.

I have never been so disappointed in myself for trusting you again.