Nightmare treatment from Car Service City

***% Worst car service/repair center

I booked my vehicle at Car Service City Umhlanga on the 22 April 2025 when my vehicle had white smoke blowing out of the exhaust. Upon taking it to the repair center the manager along with his technicians did a quick assessment and said it seems like my cylinder head gasket is blown. At this point I made my way into the office with the manager Michael and gave him all required information regarding my vehicle, it's motorplan insurance and all relevant information.

2 weeks later I called to find out how's the progress and Michael tells me he urgently requires my pre delivery service history which I sent to him. A further week and a half later I called my insurance to check how far my claim is and to my surprise they say no claim was made from the repair center. So I contacted their head office via Facebook messenger and thereafter a lady contacted me asking details of complaint, I gave her all the details and Michael contacted me shortly after with the most arrogant attitude saying I can fetch my vehicle if I'm going to complain. After a brief conversation he then decided to change his stance and agreed to start repairs and put through an insurance claim.

June 9th after my vehicle had been assessed my insurer approved a claim for a complete engine replacement, I called head office and asked the consultant who assisted me to find out how long the installation would take to which she got back to me saying the branch would take 30 days to which I agreed. During this 30 day period I received no communication about progress but that was fine as long as my vehicle was going to be ready by July 9th. 30 June I called for an update and after checking with the branch, the consultant now advised me that Michael claims there is a fault withy turbocharger, this took a further 2 weeks, 17 July when I emailed to find out if I can collect my vehicle, Michael again calls me with a new fault, the rear main seal of the engine has a leak, after that the radiator needed flushing... Finally everything installed now my vehicle is going into "Limp Mode" because wiring to sensors are damaged... My vehicle never had any electrical issues prior to taking it to the branch and what makes it worse, they tried to gaslight me into believing that this was a pre-existing fault and due to wear and tear. It is now 4 months since I've booked my vehicle in with Car (lack of) Service City and I am beyond understanding how these people are still in business.

I hope my horror story helps others to stay away from this place

RMI need to investigate this circus and terminate dealings with them