Nightmare of my life after a car service

Good afternoon On the 3rd of January I took my car Jetta 5 TDI for a major service in Vanderbiljpark, I left the car all well and driving fine, during the course of the day I got a call from the mechanic stating to me other problems identified on the car, oil leaks, rear break discs needed to be replaced etc. I gave consent to fix the faults, they adviced me if they do that I will only get my car on Thursday, it was fine by me because I was off duty until that weekend only Saturday and Sunday. Thursday I got a called they said will not be able to get it until Friday, Friday I called they said I will not be able to get it until Monday. As a result I had a terrible weekend going to work with no transport and they seemed not to understand this and very arrogant about it. Came Monday late afternoon got my car everything fixed according to them. Driving home I felt the drive had changed, the car didn't have power on acceleration but just drove home anyway because I was tied of that service center already, when I got home I phoned the mechanic explained what the car was doing he advised I bring it on Tuesday. Tuesday went there they said the timing was not set properly and one of the pulleys was broken, exhaust is leaking in the front, after I had payed R8300 for my car to be fixed including a major service.After all of this drama I didn't want anything to do with that mechanic I just wanted a second opinion and I needed it to travel to work, the service I received was so bad I even tried to sell that car because I felt they made more harm than good. I'm writing this mail to you guys because I need my car to be fixed, I cannot be entirely liable for mechanical faults because I'm not a mechanic I just pay for my car to be serviced and fixed. Regards Blessing **********

Dear Blessing

With regards to your concern against CSC Vanderbijl park.

From what we can ascertain in your case ,is that the faults/ defects did not arise from Faulty workmanship but in fact due to inherent defects within the vehicle and normal wear and tear. The cylinder Head was found to be cracked and sealed with silicone from a previous repair whereof the oil leak developed . All work carried out by Car Service City is guaranteed for 6months or 10000 km whichever comes first . This relates to work actually done at Car Service City and the parts we replace as listed on your official Tax Invoice . We understand your frustration but cannot guarantee that new faults will develop in the future , neither can we take liability for underlying or latent defects which existed or became prevalent after we worked on the vehicle. The damaged calliper is not a result of poor workmanship ,therefore any further work on the vehicle will require a new job card to be opened and a quote given for the repairs .

Kind regards Vanessa Ncube

A week later for the first time in my history with my car it broke down and towed home and only to find it leaked oil dry after I payed a lot of money for the oil leak to be corrected.