Major Service

Firstly I would like to say that I now live by the statement " Never have high expectations, it leads to major disappointments". I experienced exactly this from Car Service City Ormonde. Booked the car in for it was due for the service. They found that a few things extra needed to be dealt with one of them being my v belt (cam-belt) might i add I am clueless when it comes to cars. When fetching my car after the service, I drove home and everything was fine. When my husband had started the car the next morning coming home from work, he noticed the car making a funny sound. Next day I called to lay a complaint they told me to bring it in to see what the problem is. When getting there they rechecked everything and the mechanic reassured me its not the belt and if it is its probably water from them washing the engine, once it has dried it will be ok... Such *******. Next few days its still carrying on as if my car is an old s**** yet its still fairly new. My husband and I both went back the Sat and then he confirmed it is the belt and he then sprayed it with Q20 spray, once that spray dried the sound was back AGAIN. EVEN WORSE than before. I am so upset really. I then take it back again the Monday, they then tell me I have to pay an additional R490 for a tensioner after I paid almost R4000 a week ago for the major service with all the extra's. this is not my fault that you did not check all of this when servicing the car. The director explained that unfortunately this will have to be done. I said I refuse to pay money I dont have and I am still spending extra on petrol everytime I need to take the car back. They then call me and agree to do the job on your account. I take the car in 2days later and the after i get a call to say they still dont have the part, do i need my car. Ofcourse I need my damn car WTH... I was fuming at the time but kept my cool and till now its 2 days since I collected my car NOT FIXED and I still await their call.

You guys are *********** and don't live up to your advertising. Get more advanced technicians and mechanics who knows what they are doing, not ****** taking a darn guess. I am furious.

I hope this gets resolved very soon.