Head Office Fails to Fix Branch Incompetence and Warranty Dodging

Car Service City’s head office (which is what this page appears to be for as each branch seems to have one) is as useless as their Table View branch (Unit 4, Columbus Park, Cape Town), where I paid R4,000 for a major service in January 2025. I must've spent over R20,000 with them over the years, trusting their "85 branches" brags to equate to quality service. Instead, Table View’s service left my car stuttering and shuddering, likely from a damaged throttle body—a known issue from shoddy mechanics. They tried fixing it three times, including cleaning/adjusting the throttle body, but the problem persists within their 6-month/10,000 km warranty (under 700 km driven).When I asked Table View to replace the throttle body or related parts, they brushed me off, despite their vague invoice and post-service work on the component. Head office jsut made matters worse—dismissing my complaint with a Google screenshot of a the wrong car’s service checklist and claiming the throttle body wasn’t serviced, ignoring their branch’s own attempts. They closed the case, telling me to escalate to RMI, who sent me to Goch & Cooper Auto Services an hour away for a pointless assessment that pushed extra services instead of addressing the warranty.To top it off, when I posted a factual review about Goch & Cooper on HelloPeter, they disputed it, and HelloPeter rejected my RMI emails as proof, demanding an invoice for a non-paid visit. This pattern—Car Service City’s shoddy work, head office’s *********** responses, RMI’s useless mediation, and HelloPeter’s biased disputes—shows a company and industry dodging accountability at every turn. A 1.72-star rating for 85 branches? No surprise. Head office should enforce quality and warranties, not hide behind generic emails and Google screenshots. Consumers beware: Car Service City’s head office won’t fix their branches’ failures. Customers are urged to check warranties and invoices closely before trusting this chain.