DONT EVER GO TO CAR SERVICE CITY SUNNINGHILL

PLEASE HELP! I have had the worst experience from CAR SERVICE CITY in my life and I need the community to know and possibly advise on what to do next as I would never recommend anyone going there to service there car or in fact do anything for your car. I decided to take my car over a month ago to CAR SERVICE CITY in Sunninghill to assist me in fixing my Aircon. the initial service was great. They than told me that afternoon that its going to cost me 11k to fix and they have found the problem. This was approved even at the hefty cost. 2 days later I receive a call to say the car has been in an accident on a test drive to see if the aircon is fixed- Photos attached to this post. this was described a small bump but as you can see it definitely wasn't. This upset me immensely but didn't kick up a fuss as I was told by them that this wouldn't devalue my car at all and they will fix it. For the next 3 weeks I'm now driving around my car with this damage on the car and to top it off my aircon is rattling- to which i was told would eventually go away. 3 weeks later I drop off my car- as the insurance and panel beater had approved the work (dropping my car off again for a day to get looked at) anyway. In this period I was told to make a plan in terms of transport- this did upset me further as I had to travel to Clarens, Sun City and all over JHB for work which cost me another considerable amount as my petrol card only covers the car being fixed by my work allowance. When complaining about this I was told that they will not assist as they have incurred costs aswell for the accident like it was my fault. so in essence this has now cost me an additional 5k in travel expenses that I wouldn't of had to pay for if my car wasn't in an accident. Than I receive my car pay for my aircon at that point and drive away. Still with a rattle but when leaving the aircon wont turn on- this now was apparently due to a gas which they did immediately. At this point I now only escalate this experience to Lerato Maake. Finally I received some sort of apology and look at this situation with empathy to at least tell me they would look at this case and possibly look at any costs incurred and refunded which I only said would be around 2500 max. She would call me and let me know. This is still going I know- 2 days later I have to take my car back for the 4th time and I made sure Lerato was there to witness- they than proceeded to open a job card and had to find out I must wait 4 hours to see what the problem is and i must pay for the inspection. I refused but Lerato than told me that they would look at it please bring it in again so we can see what the problem is and than void the cost. Thursday comes and I'm told they need the whole day again and i will pay for whatever the problems are, its not there fault that the car was in an accident and the accident didn't cause the air con problem. I leave in massive frustration after a verbal argument with the owner of the shop- don't hear from them the whole day and the next day I get a call saying- there a leak, take it to an aircon specialist we can assist you further. So Now I sit with my car, repaired from the accident without responsibly. I'm now sitting in a situation where my car is now still without a working air con, theres still a rattle and I'm no where closer to a fully working air con. Now looking for an air con specialist- Oh and Lerato nowhere to be seen, no refund of any sort no discount, just take your keys and find somewhere else to help