Dissapointed

I have had a horrible experience with car service city in Ormonde. The lady (Similo Spamla) that handles the front desk at Car service city ormonde has been full of empty promises and lies. She is *********** and not apologetic for any inconvenience caused. When i called her back , She hung up our call after promising to call back every 1hr , she says the call got cut off. But she still doesnt call back. This resulted to me going to the shop.

She claims to have called and confirmed an additional fee to be charged to me that we had initially not agreed on.

She says she confirmed the extra fee over the phone but the recordings are no where to be found. I was at the shop for over 4 hours with no outcome or solution to the matter. The director was just as unable to resolve the matter.

There have been back and forths between myself, with the director (Sandile ) who claims to not have the authority to waiver the fee should the recording prove us correct.

Vanessa from the head office also said she'll call back in 30min from 1400 but she didn't get back to us or the shop.

I hand exhausted all the avenues i believed might have helped.

I will pay this money but I want it back because i didn't agree to it.