Disgruntled

Shocking customer service. I took my car in for an engine light issue that had been troubling me for a while. They gave me the diagnosis and I agreed for them to go ahead with the repair work. 2 days later my engine light was still going and my car was giving me the same trouble. I took my car back as there is a warranty. They now told me it’s a different issue causing the same light to go on and my car to experience the same symptoms. This is after I paid 6k they now wanted me to pay more for a ‘maybe its’ diagnosis. Riaan the workshop manager was extremely unprofessional, his tone was undermining and aggressive. I told him I wasn’t happy he told me to get in touch with their customer relations person. I called Vannessa and she took Riaan’s side and told me if I don’t like it I should take it up with the ombudsman. I asked her to allow me to speak to her superior she refused, she eventually sent me an email telling I could bring in my car for an assessment at their sunninghill office. I did. The workshop manager after assessing the car told me that the first diagnosis and job that was done on my car was totally unrelated to the issue that was causing my engine light to go on. Vanessa still refuses to help me because she was now saying there is no proof that I brought my car in for the engine light, the invoices only spoke to the work they had done on my car. I eventually got a hold of the owner of the randburg car service city where I initially took my car. I told him my side of the story and he told me if that’s the case then I shouldn’t have to pay for their mistake and they would fix the issue at their own cost but he wanted to first speak to his team. After speaking to his team he retracted and told me that they had done their part as car service city. No one ever apologized for the horrible treatment I received as a customer from the workshop manager to the customer relations person. I spent 6000rand and I am still facing the same problem that I had with my car when I first took it in to them to solve it. We cannot love in a country where companies like these continue to rip people off and they thrive