Damaged Windscreen Terrible Service

Took my car for a service at Bruma today and when I went to fetch it the windscreen had a crack.

The inspection sheet I received this morning after we went around the car clearly picked up the windscreen chip which is nowhere near this new crack on my windscreen

The receptionist that inspected the car with me in the morning confirmed to the manager that she did not see a windscreen crack in the morning.

The manager was not willing to listen to reason his customer service s****s are not up to scratch. He was rude and very arrogant. They did not even bother to apologise or try to meet me halfway as I clearly stated that I will not take time off work to accommodate him.

The manager (Khumalo) should rather accommodate the client since the incidence happened in his clock. The guy that worked on my car even admitted that he did not see the windscreen crack before he is only seeing it now as it was pointed out to him.

I left car service city Bruma disappointed by the lack of customer service shown and with no resolution. I will not be going back there and I would discourage anyone that might want to go there.