Car Service City Stonewood

I took my car in as the wipers just kept going on at random times, when I took it in, Bryn couldnt even be bothered to come look at the wipers in action and told me to book the car in the next day as their electrical tech would be in then.

The next day took it in, the wipers didn’t randomly go off as murphys law would have it and I paid the R684 service fee. I was told by Bryn that “look if we cant find or see an issue then theres no issue to fix” which I thought was not a hopeful response. Upon collecting my car, he told me to take a recording of it when it happens, as if I’m lying about the issue. When my wipers actually were going off, he couldn’t bother looking at it. When I called to see how the inspection was going when my car was booked in, I asked what all they checked and for the diagnostics report. Then suddenly he requested one. However I never got that report.

When my wipers were going off, I took it to them that Friday morning after gym around the corner and was just met with sarcasm and jokes which I was laughing at in the moment coz the alternative is me being ****ed off that the issue isn’t being fixed and I need to keep coming back. The guy was joking about spirits in my car or asking me when last I even went to church, which I found inappropriate but I laughed it off else Id have been in jumpsuit orange. He then did a diagnostics report which wouldnt show an issue if the issue was the stalk which I never think they checked! They reset the battery and the wipers stopped until I left and got around the corner.

The past Monday I tried calling him and I was transferred to him, he immediately just says he’s busy and will call me back. Its Friday and I still got no callback…. The whole situation was handled without professionalism. He might have a lekker sense of humour but I’m paying to have my car fixed, not for a comedy show. Needless to say, I wont be returning and don’t recommend.

Update 22 Dec: got i’ll hold of them on Friday and after a long dispute he agreed that I can bring my car in Saturday while I go to my CrossFit class, after my crossfit class I went back to Bryn, who asked me to bring the car in on Monday morning at 6 am. He phoned me Sunday 1 pm and we confirmed 6 am call handover for Monday. My partner who lives in Parklands stayed over in order for me to drop off my car and for her to take me to work on Monday. By 6:10 this morning Monday, Bryn still did not arrive for my car to be inspected. Time and time again this guy fails to respect agreements and it is shocking, utterly shocking that he is the manager of the place. I phoned him and eventually got a hold of him and asked him where he is, and he had some excuse about a geezer bursting, when I asked him why he couldn’t pick up his phone and let me know as I’ve had to make arrangements and I’m now late for work he also couldn’t give a satisfactory answer. I am now late for work and my car still not in for a service. Management really needs to employ a different manager who will take things up seriously as this guy is a complete joke and has no respect for people needing to be on time for work or people’s time having to bring in a car for the fourth time!! Utterly ridiculous!!

Update 23 Dec: I spent quite some time on the phone yesterday talking to Luce Peterson from their complaints department who told me the branch is going to send her the investigation report I paid for so I can see what exactly was inspected in my car that they claim nothing is wrong. It was going to be sent yesterday already. I had to phone her today twice, got ahold of her and asked her for the investigation report and all I got was this email - note I never asked for a refund, but asked for the investigation report. I paid for an investigation and have to take their word that nothing is wrong and this is also while they had an auto electrician in on the day of this investigation of my car, they have no investigation report to show me what checks were done. They took my money and cant say what they checked. Incredibly unprofessional, taking this to socials too