BAD SERVICE - CSR SERVICE CITY

I booked my van with this company (Margaret Mncadi Avenue, Durban) and took it in last week Friday 23 February 2018. When leaving my van, they took note of what was troubling me on top of the service which costed me R2395.00. I took the van back and when I drove it the next day, I heard some noises and when I got to the garage, I found that they did not lock the covers to my engine. I went back on Monday morning 25 February 2018 and was asked to wait for the guy that serviced it, to my surprise two guys did the car, and not one wanted to acknowledge the mistake, instead I was given the run-around and they fought in front of me blaming each other.

How can this happen, even when the receptionist was asking them not to behave in this manner.

I asked them what happened to the stuff that they had taken out whilst servicing my car, the explanation was they never show it to customers as some customers don't like it, well, I was never asked.

The troubles I mentioned when I left the van were never attended to or was I told what the cause were.

My worry and question is: How do I know that the service was done properly?

The owner Mr dumisani Maphumulo called and apologised, however, it took my asking him, what he was to do about the whole poor service. He asked me to come back to them and they will check my car.

Sorry, what? check my car for what by whom? the same guys that did not do a proper job in the first place. What is he going to do about such bad service.

I will NEVER take my car to his company or refer anyone to him. Such poor bad bad service.

I have learnt my mistake, never again.