Bad Service Assistant & Unkowledgable Workshop Manager!!!!

I am writing this review with sober mind and unpleasant mood. The service I got/getting at Car Service City Midrand is very very very poor. I have to say that the service is deteriorating as I have previous experience with them. They hired a workshop manager that does not even care about letting owners the progress of their cars, each and every time I had to call to ask how far is the progress of my car and only then he will act and lie to me by saying that he will call and give me feedback later. He never called and I used to call till I decided to work through the Admin/Feon Desk Lady. He never bothered telling me anything but what he knows is to escalate the Engineering prices. I doubt if this manager did the engineering work before, as an engineer myself I can tell that he knows nothing but to fool those who don't know. I am being quite frank with Car Service City at large that this will definetly take the business away as I am not recommending anyone to use your service while things as as is currently.

I brought my car on the 29th of September 2021 and today is the 20th of October 2021 and my car is still open and the so called workshop manager is hiding, he can't give me answers because he simply don't know anything happening in his so called workshop.

As I write now, the admin/front desk lady I have mentioned above, she went out with the technician that have to attend my car, they went to buy parts but the so called workshop manager is going up and down with no sense of urgency.

For the record! The so called workshop manager am talking about is Donovan, and the front desk lazy is Sharon.

Big up again to Sharon by ensuring that she doesn't allow the name of Car Service City to tarnish by those who doesn't care.

I am the owner of white BMW (F20), the unplease loyal customer at this service care!!!

Car Service City I urge you do something about this before its too late and make sure I get my car soonest before I further escalate this issue.