Bad Service 101 - Going silent on a waiting client

Dear Reader,<br> <br> About 3 weeks ago I handed in my vehicle to CSC Fourways for repairs. After frustration, massive delays, ridiculous quotes and various lies by them, I agreed to have a part of the repairs done by them and the rest to be done by Lexus Fourways. In summary, my vehicle had to be transported by tow-in vehicle from the CSC branch to Lexus Fourways, despite of CSC Fourways receiving my vehicle in a drivable condition. <br> <br> Lexus Fourways completed their part of the repairs and informed me that parts repaired by Car Service City were leaking oil profusely and recommended that the car shouldn't be driven as a result of it. SCS Fourways admitted that the car needs to be repaired again. After trying almost a week to get hold of them, I couldn't afford more delays and had to get my car repaired by Lexus Fourways (where it was still standing). Only once they knew my car has been repaired by Lexus Fourways they informed me that I should have brought my car to them for the repairs (although they knew it wasn't in a drivable condition) and that I have now forfeited my guarantee as a result of Lexus repairing it.<br> <br> They feel entitled to keep the approx R6,200 I paid to them.