Bad Car Service

I am writing to express my disappointment regarding the recent service I received for my Ford Focus 2013, Silver Gray, on Wednesday, June 25, 2025.

During my visit, I was advised that the washer fluid bottle had cracks and was leaking, which led to a recommendation for replacement. However, after returning home, I inspected the issue and discovered that the outlet pipe was simply disconnected from the bottle, causing the leak. This raises concerns about whether the issue was thoroughly checked or if it was merely assumed that the bottle was faulty. This situation has caused me unnecessary frustration and the potential for significant expense for a new washer fluid bottle that I ultimately did not need.

In addition to this, I was also informed that the expansion coolant tank was leaking due to cracks, and I followed that guidance to purchase a new one. Upon closer inspection, I found that the actual cause of the coolant leak was a small O-ring from the return pipe that was not seated correctly, and the coolant tank itself showed no signs of leakage or cracks. Now, I find myself with two coolant tanks, one of which was unnecessary due to the misdiagnosis.

Furthermore, after picking up my vehicle, I noticed an unusual noise coming from the front, making it unsafe for me to drive. This has left me bewildered and anxious, especially given that I just had my car serviced. I question why this issue was not identified during the inspection, especially considering the focus on unnecessary replacements, which has raised significant doubts about the quality of service provided.

Despite the clean and organized appearance of your workshop, the service did not meet the high standards I expected. Now, I need to return my vehicle for further diagnosis within just 48 hours of service—this is something that should have been resolved during my initial visit.

Given the misleading information and the evident shortcomings in the service provided, I kindly request to bring my vehicle back for a thorough and proper diagnosis at no additional cost. I believe this is a fair resolution considering the circumstances.

I look forward to your prompt response regarding this matter and appreciate your understanding.

Thank you.