BAD AFTER SALE SERVICE

I don’t know anything about cars. People TRUST me to do my job in the field that I am qualified. They TRUST me to know what I’m doing and I have to give them the assurance that if I don’t know I will be honest with you about it and get someone who can assist with their problem. I do not make an appointment with clients to sign their transfer documents and on the day they step into our offices I haven’t even prepared the documents. So you see, there is something that is priceless in this day and age. TRUST. I do not get to choose how people feel if I’ve already given them a reason not to trust me, what’s done is done. I trusted #C****rviceCityTableView to firstly service my car, 62 POINT CHECK, they did not disappoint me and I could not thank them enough for their excellent service. I trusted them to put all their problems they’ve found on their 62 POINT check, and because I could not afford everything at once I’ve worked down the list. Secondly I booked my car in to replace the Altenator Belt. That was done effortlessly and I trusted #DeanMarsberg and his team. Lastly I booked my car in for the 2 Rear Wheel Cylinders, Skim brake drums and Rebond Brake Shoes. As always my car was there when they opened the workshop. A colleague dropped me off after work to fetch my car. I waited and waited, they were still busy with my car, only to find out that my car was booked in and they still had to order a part from Strand then only got there after 15h00. Immediately red flags started going up in my mind. When I thought thank goodness I can go home now, Garth told me that he gave orders for the wheels to be taken off again as he was not happy. Second Red Flags. When I eventually got my car Garth said that if I have problems I must just bring the car in for them to do some kind of setting on the brakes (again I don’t know what the terms are, as I don’t know anything about cars, that is why I pay people who is supposed to know what they’re doing)

Suddenly the car rolled back when the handbrake was pulled up – BIG BIG BIG RED LIGHTS – because then I did not feel safe in my own car anymore. I sent them an e-mail, but by that time I got the feeling that Dean is not the mechanic working on the cars I asked them to get Garth to phone me back, as I felt I could trust Garth. Again I took the car back and Garth did a setting to the brakes. Off I went again. Drove with my son’s car for the next three weeks and then started driving my own car again. Only to experience the jerking and shuddering when I app**** the brakes. Not only did I not trust #C****rviceCity anymore, but after 11 years, for the first time I did not trust my own car anymore, I felt unsafe in my own car. I felt safe in my car for 11 years, because I bought my car brand new it was reliable and never ever let me down, but suddenly I did not feel safe in my car anymore because of the brakes. I never felt this way before #C****rviceCity touched my vehicle’s brakes. So you see, they’ve sent me home with a feeling of UNSAFE – single woman, always on her own on the road. Not just with what’s going on around us if you are on the road, but now with the feeling that my car can let me down anywhere on the road as well. I knew I had no choice but to drive my car to work, although I did not feel safe in my car anymore. I’ve asked #C****rviceCity to fetch my car at my place of work and drop it off again as I could not take off work anymore. This was now the 5th time already. There is just no way I can take off work anymore. I opened the offices in the morning and I lock the offices in the afternoons, so yes, I do have some responsibility towards my job. When the jerking came back and I informed Dean about it, he retaliated with arrogance and resistance. The response I got from #VanessaNcube at Head Office was, and I quote “As with any large complex mechanical product faults may arise that only occur after the vehicle has been released from the workshop , we apologise for every inconvenience caused . “ Now I ask you – why do you have something like the 62 point check, why did the problem only started after #C****rviceCity worked on my brakes, why did they fix something that was not broken in the first place. And then they held you captive with a 6 month guarantee that will expire as soon as you get someone else to check their work. Is this acceptable, is this the norm that nobody will take responsibility anymore. I take responsibility in my job and I will face the consequences if customers are unhappy. I bet that if it was a man experiencing these problems it would have been fixed on the spot, but because I am a single woman this is the way I get treated. So at this stage, the jerking is coming back when I apply the brakes and I still cannot take off work to take my car back to Car Service City in Table View to try and fix something that was not caused by myself but by them. After the way #DeanMarsberg retaliated, nothing gives me the assurance that they will not suddenly find another and another and another fault, after they’ve done their 62 point check in the first place, just because I’ve complained to their Head Office.