Appalling Service at Car Service City Wynberg Branch

<p>I am appalled by the service I received at Wynberg branch, and apparently, the owner owns the Cape Town branch too.</p> <p>I strongly advise the franchise against working with such people who will tarnish the name of the brand.</p> <p>I took my car in for a check-up on Wednesday 21 December 2016, when I arrived I clearly identified what the issues were (leaking brake fluid and leaking steering wheel oil). They also advised that I do the service which I agreed to on condition that that they fix the main issues first. I later received a call stating that they cannot fix any of the two things I brought the car in for, but were continuing with the service. After a lengthy call, they said they would fix the brake fluid leak. At 17:00 on that day I received a call that my car was not fixed. It took them the whole day before they could let me know that they had the wrong parts, I let it go. I went on another day without the car.</p> <p>On the 22nd I called them in the afternoon (15:00) to find out what the issue was with my car (I had not received any update since the evening of the 21st). They said they were still busy with it and will let me know when to collect. I then went to collect late afternoon (Paid in full).</p> <p>After I paid, I realised that they did not wash the car. They had vandalised the car, carpets broken. Oil on the carpets.</p> <p>The owner arrived and I confronted him, realising I had already paid, he got on his s****** and drove away.</p> <p>I need them to clean the oil off my carpets, wash the car and fix the carpet they vandalised.</p> <p>My experience of dealing with the Wynberg Branch was a nightmare.</p> <p>Please let me know how you plan on addressing this issue, before I can take it further.</p>