5 days and still no quote

I serviced my vehicle at the Cedar Square branch of the above mentioned franchise towards the end of 2014. As it turned out, the service I received was quite good at the time. There was additional repair work that needed to be done but was outside my budget at the time.<br> <br> I spoke to Marius on Friday, 23/01/2015 requesting confirmation that the cost of the repairs had not changed so that I could book the vehicle in. He committed to confirmation thereof before Monday, 26/01/2015. Having received no feedback from him, I called in again on Monday and Tuesday 27/01. It would seem that after they receive payment and one leaves, there is no consideration given to the importance of after sales service. Here I am, bringing them repeat business and they aren't interested in assisting me.<br> <br> Speaking to the PA (Nox), she gave me the names of the owners of the franchise but refused to provide their contact details. This is the only forum left to me so I can escalate this lack of service - hopefully the owners pay attention and take this more seriously.