Terrible Service - Do not use

Terrible service!!!!!!!!! In December 2020 Car movers sa was supposed to transport my vehicle from Cape Town to Johannesburg, 3 days later with numerous excuses heard and lies told to me by Pat Halder, i requested a refund which Pat agreed to and asked we send a email request. In her response to my request she then said the refund will be done the week of the 25th Jan 2021 as her "finance department was closed". To do date I have not received my money back as Pat continues providing excuses and apparently not knowing why the refund has not yet been done by the owner! Eventually I managed to get hold of the owner Kiren Kalyan, who said to me he had no knowledge of my refund request and would follow up on this and get back to me on the same day (28th Jan 2021), and yet again still I have not received any feedback or my money. Now my calls and emails are getting ignored, this is frustrating ! I will never recommend this company to anyone they are useless !