NH
Nirri H
1 reviews | Active since Nov 2020
10 Jan 2024, 15:22
UNSATISFIED SERVICE OF MOTOR DIRECT
We have tried booking our vehicle for a service and we had to spend R150 airtime.when the airtime was up we still in the queue waiting to be served.how much more money must we spend just for a booking? They are quick to call back for a quotation but we have to spend money for long queues.... unacceptable...we still not able to book.we have sent emails as well. I personally feel their should be a call back option as well for customer service
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Replies (3)0
Replies (3)
Motor Plan Direct's replyOfficial
10 Jan 2024, 16:55Hi Nirri,
We are concerned to see this Hellopeter review. Thank you for bringing this to our attention. It disappoints us to see this and we are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and is being investigated. One of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
We are concerned to see this Hellopeter review. Thank you for bringing this to our attention. It disappoints us to see this and we are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and is being investigated. One of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
Motor Plan Direct's reply10 Jan 2024, 16:55
Official
Hi Nirri,
We are concerned to see this Hellopeter review. Thank you for bringing this to our attention. It disappoints us to see this and we are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and is being investigated. One of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
We are concerned to see this Hellopeter review. Thank you for bringing this to our attention. It disappoints us to see this and we are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and is being investigated. One of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Take Care,
The Motor Plan Direct Team
NH
Nirri H's updateReviewer Update
11 Jan 2024, 19:08Good day Hello Peter
We have waited the whole day on maybe receiving a call back from motor direct but nothing at all.we are unable to make a booking through the dealership because they work through motor direct and not the client itself.
Should we buy more airtime so that we can be again 20th in the queue . I just really feel the need to cancell this service. It is bad. My car urgently need a service of which we have been trying since Monday. Can I please request a call back .
Disappointed indeed
We have waited the whole day on maybe receiving a call back from motor direct but nothing at all.we are unable to make a booking through the dealership because they work through motor direct and not the client itself.
Should we buy more airtime so that we can be again 20th in the queue . I just really feel the need to cancell this service. It is bad. My car urgently need a service of which we have been trying since Monday. Can I please request a call back .
Disappointed indeed
NH
Nirri H's update11 Jan 2024, 19:08
Reviewer Update
Good day Hello Peter
We have waited the whole day on maybe receiving a call back from motor direct but nothing at all.we are unable to make a booking through the dealership because they work through motor direct and not the client itself.
Should we buy more airtime so that we can be again 20th in the queue . I just really feel the need to cancell this service. It is bad. My car urgently need a service of which we have been trying since Monday. Can I please request a call back .
Disappointed indeed
We have waited the whole day on maybe receiving a call back from motor direct but nothing at all.we are unable to make a booking through the dealership because they work through motor direct and not the client itself.
Should we buy more airtime so that we can be again 20th in the queue . I just really feel the need to cancell this service. It is bad. My car urgently need a service of which we have been trying since Monday. Can I please request a call back .
Disappointed indeed
Motor Plan Direct's replyOfficial
29 Feb 2024, 14:25Hi Nirri
Thank you for your patience. Your feedback has been received. Your query has been escalated to the relevant department and an investigation is taking place. One of our agents will contact you as soon as the investigation is complete. Thanks again.
Kind Regards,
The Motor Plan Direct Team
Motor Plan Direct's reply29 Feb 2024, 14:25
Official
Hi Nirri
Thank you for your patience. Your feedback has been received. Your query has been escalated to the relevant department and an investigation is taking place. One of our agents will contact you as soon as the investigation is complete. Thanks again.
Kind Regards,
The Motor Plan Direct Team