****ty Service Plan.

I signed up a motor service plan with them, and the first time around I had to pay a co-payment because I was a month ahead before I could claim which none of the consultants explained to me. Today I try and claim again and I'm told I am over due for my service when the agreement was they would cover 80km, 100km and 120km, they have taken all my money and haven't claimed anything and they are refusing to give me back my money... So I have been paying them for nothing. Consultants are refusing to reimburse me when I haven't claimed for anything.