MT
Mxolisi T
1 reviews | Active since Dec 2024
11 Dec 2024, 18:03
They Promise lies
What a horrible experience. I submitted a claim then they gave me a go ahead. When my car was in and they were hard to find and they made the lady wait for hours on the phone only to tell me that they won't be covering me now I have to pay the whole thing from my pocket and only getting my car after 8 days. Don't waste your time and money.
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Replies (1)
Motor Plan Direct's replyOfficial
12 Dec 2024, 07:28Hi Mxolisi,.
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At Motor Plan Direct, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MPD Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At Motor Plan Direct, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MPD Team
Motor Plan Direct's reply12 Dec 2024, 07:28
Official
Hi Mxolisi,.
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At Motor Plan Direct, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MPD Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At Motor Plan Direct, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MPD Team