KN
Karen N
1 reviews | Active since Jun 2017
06 Dec 2023, 09:27
Run away as fast as you can
when my car had an issue i took it to the mercedes benz and when i told them i am with MVIA they told me i am in big trouble and they will not pay. Oh yes Mercedes was right. They declined my whole quote even the strip and quote portion i was shocked. they even told me to get a new strip and quote quotation and redo the claim process again yet all this was there on the same quotation. My advise run away as fast as you can even dealerships warn you aganist this motorplan they are well known they dont pay stay away.
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Motor Plan Direct's replyOfficial
07 Dec 2023, 11:27Hi Karen,
Thank you for your feedback. It disappoints us to see this Hellopeter review. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to turn this around for you.
Take Care,
The Motor Plan Direct Team
Thank you for your feedback. It disappoints us to see this Hellopeter review. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to turn this around for you.
Take Care,
The Motor Plan Direct Team
Motor Plan Direct's reply07 Dec 2023, 11:27
Official
Hi Karen,
Thank you for your feedback. It disappoints us to see this Hellopeter review. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to turn this around for you.
Take Care,
The Motor Plan Direct Team
Thank you for your feedback. It disappoints us to see this Hellopeter review. We are saddened to hear about your experience. We would like to investigate this further. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to turn this around for you.
Take Care,
The Motor Plan Direct Team