Poor Service

We took up this motor plan thinking we are making things easier for ourselves but no this company has to be the worst you can deal with during a crisis. This is the 2nd week with our car still at VW even though a claim was submitted and a technical report was sent. The company now wants pictures even though the dealer has tried to explain that they will have to disassemble the car again charging us another R4500 ontop. Mind you this is the 1st time we have ever submitted a claim.

Stay faraway from this company unless you have the energy and patience for poor and slow service. I wouldn't be surprised if they are just buying time to decline the claim, seems that is how they operate when I observe all complaints that have been submitted here.