Motor Plan Direct is Pathethic

The service from this provider is pathetic. There are so many issues I dnt know where to start. The claim was logged last Thursday and 6 days later there is still no claim feedback. The claims dept refuses to put me through to the assessor. I am currently on the phone with Nicole and she has refused to get a manager to help.me, she refuses to pit me through to the assessor and because I refused to put the phone down and wait for feedback she has placed me on hold and left the call. I already warned Moegamat yesterday that I needed the car back by Wednesday as my spouse needed to go for her medical treatment. He promised to i form the assessor and yet now sense of urgency from this provider. Don't trust Motor Plan direct or its holding co.pany Old Mutual .